What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Can I make changes to an order I've already placed?

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, you can make changes by emailing us direct at: help@killcliff.com

Can I update or cancel my order?

Yes! We're happy to update your order, whether changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped. If you'd like to update or cancel your order, please email help@killcliff.com.

What does pre-order mean?

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page. If you place an order that contains both pre-order and in-stock items, we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Why do I keep receiving the same products?

If you continue to receive certain items on a recurring basis (like monthly or every second month) you likely opted into a subscription for that product. This allows you to save 15% on every order, enjoy free shipping, and receive regular deliveries on your schedule.

How do I manage my subscriptions?

You can manage your subscriptions by logging into your account and selecting 'Subscriptions' from the menu items. If you don't already have an account, you can create a new one using the email address associated with your subscription.

How do I start a new subscription?

Visit the product's page, select 'Subscribe', and choose your delivery frequency. Then simply add the product to your cart and checkout as usual.

Can I add one-time purchase products to my subscription delivery?

Unfortunately, one-time purchases are not able to be added to an existing subscription shipment. Please follow the standard process for placing an order.

When will I receive my order?

Orders are typically delivered within 3-5 business days after purchase. Processing times vary for pre-order or temporarily out of stock items. If your order is taking longer than expected, please reference the tracking page for additional information regarding shipping delays/exceptions.

How can I track my package?

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

At this moment, we only ship within the United States and to Armed Forces addresses(APO and FPO).

What do I do if my order arrived damaged?

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to help@killcliff.com. Our support team will be in touch shortly with the next steps.

What do I do if I received an incorrect item?

We want to make this right! Please send your order number and a photo of the incorrect item to help@killcliff.com. Our support team will be in touch shortly with the next steps.

What is your return policy?

All Drink Sales are final. Please reach out to help@killcliff.com for Apparel Returns. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged. Refunds are issued to the original form of payment. Kill Cliff is not responsible for return shipping costs.

OnlyCans is our exclusive loyalty program where you can earn points every time you shop and engage with Kill Cliff! Gain access to special promotions and enjoy many more rewards. Plus it's 100% free to join. Click here to learn more.

How do I sign into my account?

You can log into your existing account or create a new one right here .

I forgot my password. What can I do?

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder! If you still need help, please email help@killcliff.com

What happens to my loyalty points if I return items?

All points earned from that item will be deducted from your account. It’s possible you could have a negative point balance in your account after the refund is processed.

Will my points expire?

Yes. Loyalty points must be redeemed within 1 calendar year (365 days) of being awarded. All loyalty points that are not used within that timeframe will expire and are no longer eligible for redemption.

I've shopped with you before but can't find my account or points. What should I do?

We can help with that! Please email help@killcliff.com so we can look into this.

Do you offer any discount codes?

If you're new to Kill Cliff, you can provide your email or phone # for up to 30% off your very first order. You can also save 15% by signing up for a subscription to any one of our products. Also customers who are enrolled in the Kill Cliff OnlyCans program get exclusive access to member-only pricing, product sneak-peeks and free swag.

Can I enter more than one discount code at checkout?

No. Discount codes are not able to be combined and usage is limited to one discount code per order.

Can I redeem my loyalty points for discounts during sale periods?

Loyalty points can be redeemed for sales not requiring a discount code. Sales requiring a discount code to be used are ineligible for loyalty point redemption.

Can I have a discount retroactively applied to my order?

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!